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  1. vidREACH
  2. Applicant Help Center
  3. Frequently Asked Questions

Frequently Asked Questions

Where applicants can find answers to frequently asked questions.

  • Tips for completing a successful video interview
  • I am getting an error; how do I record my screen on my phone to send to support? iPhone
  • Deactivated Account
  • Looking For The Invitation ID?
  • There is a camera with a line through it instead of a video; why?
  • I am submitting a support ticket and want to record my screen - iPhone
  • When downloading the app from the Google play store, I get a 404 message
  • Do I need to use a particular browser?
  • How do I figure out if my Google Chrome is up to date?
  • I am doing the video screen on my laptop, but can't figure out how to get past the first question. What do I do?
  • I got an error message that I need more storage to complete the video screen on my phone, now what?
  • I keep getting the error my internet connection isn't strong enough, what do I do?
  • My screen keeps flipping back and forth, what do I do?
  • When completing my video screen on mobile, the job req doesn't populate
  • I am on my laptop, when verifying my connection, I was given a red x for my microphone and/or camera permissions
  • How do I check Audio & Speakers settings for Windows?
  • How do I check my Audio & Speakers settings for Mac/Apple?
  • How do I check my microphone settings in Windows?
  • How do I check microphone settings for Mac/Apple?
  • How do I check my webcam settings using Windows?
  • I am on my mobile and need to turn on the Camera and Microphone, what do I do?
  • I have tried everything and I am still having problems, what next?
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