Follow these steps to find what browser version you have and to update it:
1. From the upper-right corner of your browser window, select the menu icon.
2. In the window that opens, select Help, then select About Google Chrome.
- Chrome should automatically check for and apply any updates that are available. If it doesn’t, select the option to check for updates.
- You will need to latest version of Google Chrome to complete your interview. Update Chrome if you do not have the most current version. Click here to download latest version of Google Chrome
- Once the update is completed, close Chrome and re-open it to finish applying the update to the browser.
If this does not resolve your issue, we recommend switching to a different device for your interview.