Do I need to use a particular browser? Jen Smith December 27, 2017 21:22 Updated Yes, you should be using Google Chrome to complete your video screen on a laptop. Please make sure you are using Google Chrome. Here's information on how to check your browser Here's where you can go to download Chrome Related articles There is a camera with a line through it instead of a video; why? Comments 0 comments Please sign in to leave a comment.